Frequently Asked Questions
DELIVERY
What Delivery Methods Are Available?
Our Delivery methods are Truck, Boda Boda or Bus depending on the type of package and the distance from our warehouse.
Do You Deliver beyond Kampala?
We deliver within Kampala and across Uganda. Deliveries in places outside of Kampala ,and Wakiso may incur an extra charge and extra waiting days.
How Long Will It Take To Get My Package?
Order in Kampala can take from 30 minutes to 3 days depending on the quantity and type of the products.
Orders outside of Kampala can take from 3 - 5 days.
PAYMENT
What Payment Methods Are Accepted?
We accept Mobile Money, VISA card payments, bank Transer and cash. Orders for specific large quantities or certain goods maybe limited to payment before delivery. Cash payment id currently limited to Kampala and Wakiso.
Is Buying On-Line Safe?
Buying goods online is now safe because we put in checks and balances. Regardless of these, the client should still be vigilant to buy from trusted sources like Jalule.
Order & Returns
How do I place an Order?
Once you go on the site on www.jalule.com, go to the Solution Shelf and type in what you are looking. You can then select from the thousands of available offers from our trusted sellers.
How Can I Cancel Or Change My Order?
Cancelation or change of your order is allowed before you confirm your order.
Incase you change your mind, you can call our Hotline and request cancelation or change of order.
Do I need an account to place an order?
For the security of our site and sellers, you can only place an order after you create an account for easy followup and safety of your order.
How Do I Track My Order?
You can track your order in the TRACK MY ORDER section of the site.
How Can I Return a Product?
You can return a product within 7 days of delivery. We do not accept products that have been tampered with or broken or altered .
Call our hotline to begin the return process.